# How Mapbox, Monday.com and CircleCI Use In-App Product AI Assistants Learn how leading tech companies are implementing AI-powered chatbots to enhance their developer experience and support. by Emil Sorensen ## Overview Many **forward-thinking technical companies** like [OpenAI](https://docs.kapa.ai/overview/showcase#openai), [CircleCI](https://docs.kapa.ai/overview/showcase#circleci), [Temporal](https://docs.temporal.io/), [Mixpanel](https://docs.kapa.ai/overview/showcase#mixpanel), and [Docker](https://docs.kapa.ai/overview/showcase#docker) are **adopting Large Language Models (LLMs) trained on their documentation to improve their developer experience**. In addition to enhancing documentation, these companies are increasingly **integrating AI bots directly into their products as AI assistants**. This approach allows users to get answers to their questions within the product itself, reducing the need to consult documentation or open support tickets. This approach offers several key benefits: - **Instant, in-product support:** Users can get help without leaving their workflow. - **Reduced support burden:** Many common questions can be answered automatically. - **Improved documentation:** Insights from user queries help identify areas for improvement. Let's look at how some leading companies are implementing this technology to enhance their user experience. ### Showcase #1: CircleCI's In-Product AI Assistant CircleCI, a continuous integration and continuous delivery platform, has implemented an **AI-powered chatbot** using kapa.ai with access to their **comprehensive documentation**, **YouTube tutorials**, **community forums**, and **internal knowledge base**. By embedding the kapa.ai widget within the CircleCI application, users can get **instant help** while actively working on their pipelines, reducing workflow disruptions and improving efficiency. **Deployment strategy:** Custom "Ask AI" drop-down button that opens the [kapa widget](https://docs.kapa.ai/integrations/website-widget) on the [CircleCI Web App](https://app.circleci.com/). ### Showcase #2: Monday.com Developer RAG AI Assistant Monday.com, a work operating system (Work OS) platform, has implemented an **AI-powered chatbot** with access to their **developer documentation** and **API specifications**. The Monday.com team recently embedded the kapa.ai chatbot within their developer center, providing **real-time support** and enhancing the overall developer experience. This AI assistant saves developers an estimated **15-30 minutes per query**, while also helping identify documentation gaps and offering **multilingual support**. > "At monday.com, we embedded the AI bot within our developer center, minimizing context switches and boosting productivity." - [Daniel Hai, AI & API Product Manager @ Monday.com](https://www.linkedin.com/posts/daniel-hai_api-chatbot-developerexperience-activity-7206924106976358400-82mM) **Deployment strategy:** Custom "Ask AI" menu button that opens the [kapa widget](https://docs.kapa.ai/integrations/website-widget) on the [Monday.com Developer Center](https://developer.monday.com/apps/docs/the-developer-center). ### Showcase #3: Mapbox Account Page Support LLM Mapbox, a leading provider of customizable maps and location services, has integrated kapa.ai's **AI-powered chatbot** directly into their account page. This implementation allows logged-in users to access **immediate support** without leaving their workflow. The account page features the standard kapa.ai "Ask AI" widget in the bottom right corner, implemented using an **off-the-shelf script tag**. This widget provides users with **instant access** to Mapbox's **extensive knowledge base**, including information from **developer documentation**, **API references**, and other **technical resources**. This account page implementation, along with similar deployments across Mapbox's documentation and support sites, has contributed to a significant **20% reduction in monthly support tickets**. **Deployment strategy:** Off-the-shelf "Ask AI" chatbot that opens the [kapa widget](https://docs.kapa.ai/integrations/website-widget) on the [Mapbox Account](https://account.mapbox.com/) page. By integrating AI assistants directly into your products, you can significantly **enhance user experience and reduce support burdens**. If you're interested **in implementing an AI assistant within your product,** [**sign up here for a demo**](/content/request-demo/index.html) or [**reach out to the kapa team**](mailto:founders@kapa.ai) if you have questions about how to **integrate AI assistants effectively**. [kapa.ai](/content/site-root.html) is a platform designed to help **developer-facing companies** build AI support bots by ingesting technical knowledge from various sources and using **Retrieval Augmented Generation (RAG)** to provide accurate, contextual responses to user queries, ultimately improving customer experience and reducing support load. Trusted by over 100 companies, including **OpenAI, Mapbox, Reddit, CircleCI, and Docker**, kapa.ai is fully **SOC II Type II certified**. ## AI that actually understands your product See how kapa.ai can transform your docs, support, and product experience.